How do I Contact Customer Support?

Written by Reactiv App

What Can Customer Support Assist With?

• Issues using the Reactiv App Studio

• Issues using the Reactiv App Clip Studio

• Billing issues

• Unexpected behaviour in the iOS or Android App

• Questions about how to use features

• Documenting future product ideas

• General questions about Reactiv

How to Contact Customer Support

Email support@reactiv.ai with your issue. If possible include the following;

1. A one-line synopsis of your issue in the Subject Line

2. Your Shopify Store URL

3. Details about your request/issue in the body of the email

   1. Include any screenshots or screencasts (videos) of your issue

   2. If there is a specific product/collection/discount code needed to replicate the issue, please outline that in the details aswell

4. If the request is urgent please outline [URGENT] in the Subject Line