--- title: How do I Contact Customer Support? description: Learn how to contact Reactiv customer support, including where to submit requests and what details to include for faster help. --- [Skip to content](https://info.reactiv.ai/reactiv-help-center/how-do-i-contact-customer-support-reactiv-support-center#main-content) ![logo-mono-light](https://info.reactiv.ai/hubfs/logo-mono-light.svg) Open main navigation Close main navigation - [Contact us](https://info.reactiv.ai/reactiv-help-center/how-do-i-contact-customer-support-reactiv-support-center) [Contact us](https://info.reactiv.ai/reactiv-help-center/how-do-i-contact-customer-support-reactiv-support-center) Answers, documented. - There are no suggestions because the search field is empty. 1. [Reactiv Help Center](https://info.reactiv.ai/reactiv-help-center?hsLang=en-ca) 2. [FAQ](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca) 3. [General & Billing](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca#general-billing) February 19, 2026 # How do I Contact Customer Support? ## What can our Customer Support Team assist with and how to contact them. ![](https://info.reactiv.ai/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot_2025-10-07_at_12.09.53%E2%80%AFPM-1759857005-Feb-13-2026-07-12-31-9916-PM.png?width=40&height=40&name=Screenshot_2025-10-07_at_12.09.53%E2%80%AFPM-1759857005-Feb-13-2026-07-12-31-9916-PM.png) Written by Reactiv App ### What Can Customer Support Assist With? - Issues using the Reactiv App Studio - Issues using the Reactiv App Clip Studio - Billing issues - Unexpected behaviour in the iOS or Android App - Questions about how to use features - Documenting future product ideas - General questions about Reactiv ### How to Contact Customer Support Email [support@reactiv.ai](mailto:support@reactiv.ai) with your issue. If possible include the following; 1. A one-line synopsis of your issue in the Subject Line 2. Your Shopify Store URL 3. Details about your request/issue in the body of the email 1. Include any screenshots or screencasts (videos) of your issue 2. If there is a specific product/collection/discount code needed to replicate the issue, please outline that in the details aswell 4. If the request is urgent please outline **\[URGENT\]** in the Subject Line **Note:** Reactiv Customer Support is available Monday-Friday from 9:00am-5:00pm EST. All support inquiries will be responded to within 24-48 hours - [Getting Started With Reactiv](https://info.reactiv.ai/reactiv-help-center/getting-started-with-reactiv?hsLang=en-ca) - [Building Your App](https://info.reactiv.ai/reactiv-help-center/building-your-app?hsLang=en-ca#main-content) - [App Settings](https://info.reactiv.ai/reactiv-help-center/building-your-app?hsLang=en-ca#app-settings) - [Your Home Screen](https://info.reactiv.ai/reactiv-help-center/building-your-app?hsLang=en-ca#your-home-screen) - [Misc. App Building Blocks](https://info.reactiv.ai/reactiv-help-center/building-your-app?hsLang=en-ca#misc-app-building-blocks) - [Other Screens](https://info.reactiv.ai/reactiv-help-center/building-your-app?hsLang=en-ca#other-screens) - [Publishing Your App](https://info.reactiv.ai/reactiv-help-center/publishing-your-app?hsLang=en-ca#main-content) - [iOS App](https://info.reactiv.ai/reactiv-help-center/publishing-your-app?hsLang=en-ca#ios-app) - [Building Your Reactiv Clips](https://info.reactiv.ai/reactiv-help-center/building-your-reactiv-clips?hsLang=en-ca#main-content) - [Success with Reactiv Clips](https://info.reactiv.ai/reactiv-help-center/building-your-reactiv-clips?hsLang=en-ca#success-with-reactiv-clips) - [Customizing Your Reactiv Clips Experiences](https://info.reactiv.ai/reactiv-help-center/building-your-reactiv-clips?hsLang=en-ca#customizing-your-reactiv-clips-experiences) - [Initializing Your Reactiv Clips](https://info.reactiv.ai/reactiv-help-center/building-your-reactiv-clips?hsLang=en-ca#initializing-your-reactiv-clips) - [About Reactiv Clips](https://info.reactiv.ai/reactiv-help-center/building-your-reactiv-clips?hsLang=en-ca#about-reactiv-clips) - [Integrations](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#main-content) - [Analytics & Push Notifications](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#analytics-push-notifications) - [App Install Attribution](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#app-install-attribution) - [Back in Stock Alerts](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#back-in-stock-alerts) - [Chat & Customer Support](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#chat-customer-support) - [Conversion Integrations](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#conversion-integrations) - [Discovery, Search & Personalization](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#discovery-search-personalization) - [Fraud Protection](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#fraud-protection) - [Loyalty](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#loyalty) - [Order Fulfillment](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#order-fulfillment) - [Product Recommendations](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#product-recommendations) - [Order Tracking & Returns](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#order-tracking-returns) - [Product Bundles](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#product-bundles) - [Reviews Integrations](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#reviews-integrations) - [Subscriptions](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#subscriptions) - [Video Shopping](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#video-shopping) - [Wishlist Integrations](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#wishlist-integrations) - [Profile Integrations](https://info.reactiv.ai/reactiv-help-center/integrations?hsLang=en-ca#profile-integrations) - [Platform Highlights](https://info.reactiv.ai/reactiv-help-center/platform-highlights?hsLang=en-ca) - [Success with Reactiv](https://info.reactiv.ai/reactiv-help-center/success-with-reactiv?hsLang=en-ca#main-content) - [Sending Push Notifications](https://info.reactiv.ai/reactiv-help-center/success-with-reactiv?hsLang=en-ca#sending-push-notifications) - [Building with AI](https://info.reactiv.ai/reactiv-help-center/building-with-ai?hsLang=en-ca) - [FAQ](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca#main-content) - [Performance & Data](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca#performance-data) - [General & Billing](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca#general-billing) - [Getting Started](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca#getting-started) - [Technical Issues & Troubleshooting](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca#technical-issues-troubleshooting) - [App Management](https://info.reactiv.ai/reactiv-help-center/faq?hsLang=en-ca#app-management) - [Research](https://info.reactiv.ai/reactiv-help-center/research?hsLang=en-ca) [![logo-mono-dark](https://info.reactiv.ai/hubfs/logo-mono-dark.svg "logo-mono-dark")](http://reactiv.ai) Copyright © 2026, Reactiv