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Setting up parcelLab Returns with Reactiv

This guide will help you integrate parcelLab Returns with your Reactiv Mobile App. 

Prerequisites

Before setting up parcelLab Returns integration, ensure the following:

  • You have an active parcelLab Returns account
  • You are signed up for a Reactiv Plan.
  • Your Reactiv Mobile App is already set up and functioning.

Step 1: Access the Integrations Page

  1. Log in to your Shopify admin dashboard.
  2. In the left-hand menu, locate Reactiv - Mobile App Builder under the "Sales channels" section.
  3. Click on Reactiv - Mobile App Builder to open the Reactiv dashboard.
  4. Select Integrations from the sidebar.

Step 2: Locate parcelLab Returns

  1. On the Integrations page, use the search bar or scroll to find parcelLab Returns using the search bar.
  2. Click the Connect button next to parcelLab Returns to access the integration settings.


Step 3: Connect parcelLab Returns to Your Mobile App

  1. In the parcelLab Returns integration popup, you will see a field for the App Token.
  2. Obtain your API Access Token from Account Settings parcelLab Account (your base64-encoded parcelLab API token). Refer to this guide from parcelLab.
  3. Paste the API Access Token into the API Token field in the Reactiv integration popup.
  4. Enter your Returns Portal URL. This is the page on your store carrying the parcelLab Returns Portal snippet (e.g. https://yourstore.com/pages/track)
  5. Click Connect/Update and parcelLab Returns will be connected to Reactiv.

Step 4: Set parcelLab Returns as the Returns Provider

  1. On the Reactiv Dashboard, navigate to Settings then click on the Integrations Tab
  2. Set parcelLab Returns as the Return provider and Save

Step 5: Verify the Integration

  1. Before publishing your app update, thoroughly test the parcelLab Returns integration in the preview app.
  2. Ensure that a start a return button appears on all eligible orders in the App Order History Screen.

Troubleshooting

If you encounter issues during the setup, please contact our support team via chat or email.

📝 Always save and publish your work in the dashboard before checking the mobile app.