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How do I Contact Customer Support? | Reactiv Support Center

Copyright (c) 2023, Intercom, Inc. ([email protected]) with Reserved Font Name "Inter". This Font Software is licensed under the SIL Open Font License, Version 1.1.Copyright (c) 2023, Intercom, Inc. ([email protected]) with Reserved Font Name "Inter". This Font Software is licensed under the SIL Open Font License, Version 1.1. Table of contents How do I Contact Customer Support?

How do I Contact Customer Support?

What can our Customer Support Team assist with and how to contact them.

Written by Reactiv App
Updated over 2 months agoReactiv App Table of contents

What Can Customer Support Assist With?

  • Issues using the Reactiv App Studio

  • Issues using the Reactiv App Clip Studio

  • Billing issues

  • Unexpected behaviour in the iOS or Android App

  • Questions about how to use features

  • Documenting future product ideas

  • General questions about Reactiv

Issues using the Reactiv App Studio

Issues using the Reactiv App Clip Studio

Billing issues

Unexpected behaviour in the iOS or Android App

Questions about how to use features

Documenting future product ideas

General questions about Reactiv

How to Contact Customer Support

Email [email protected] with your issue. If possible include the following;

  1. A one-line synopsis of your issue in the Subject Line

  2. Your Shopify Store URL

  3. Details about your request/issue in the body of the email

    1. Include any screenshots or screencasts (videos) of your issue

    2. If there is a specific product/collection/discount code needed to replicate the issue, please outline that in the details aswell

  4. If the request is urgent please outline [URGENT] in the Subject Line

A one-line synopsis of your issue in the Subject Line

Your Shopify Store URL

Details about your request/issue in the body of the email

  1. Include any screenshots or screencasts (videos) of your issue

    2. Include any screenshots or screencasts (videos) of your issue

  2. If there is a specific product/collection/discount code needed to replicate the issue, please outline that in the details aswell

    3. If there is a specific product/collection/discount code needed to replicate the issue, please outline that in the details aswell

    If the request is urgent please outline [URGENT] in the Subject Line

    Note: Reactiv Customer Support is available Monday-Friday from 9:00am-5:00pm EST. All support inquiries will be responded to within 24-48 hours

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