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Setting up AfterShip Returns with Reactiv

This guide will help you integrate AfterShip Returns with your Reactiv Mobile App. 

Prerequisites

Before setting up AfterShip Returns integration, ensure the following:

  • You have an active AfterShip Returns account and an API Access Token
  • You are signed up for a Reactiv Plan.
  • Your Reactiv Mobile App is already set up and functioning.

Step 1: Access the Integrations Page

  1. Log in to your Shopify admin dashboard.
  2. In the left-hand menu, locate Reactiv - Mobile App Builder under the "Sales channels" section.
  3. Click on Reactiv - Mobile App Builder to open the Reactiv dashboard.
  4. Select Integrations from the sidebar.

Step 2: Locate AfterShip Returns

  1. On the Integrations page, use the search bar or scroll to find AfterShip Returns using the search bar.
  2. Click the Connect button next to AfterShip Returns to access the integration settings.


Step 3: Connect AfterShip Tracking to Your Mobile App


  1. In the AfterShip Tracking integration popup, you will see a field for the API Key
  2. Obtain your API Access Token from this guide by AfterShip
  3. Paste the API Key into the API Key field in the Reactiv integration popup.
  4. Click Connect/Update and AfterShip Tracking will be connected to Reactiv.

Step 4: Set AfterShip Returns as the Returns Provider

  1. On the Reactiv Dashboard, navigate to Settings then click on the Integrations Tab
  2. Set AfterShip Returns as the Returns provider and Save

Step 5: Verify the Integration

  1. Before publishing your app update, thoroughly test the AfterShip Returns integration in the preview app.
  2. Ensure that a start a return button appears on all eligible orders in the App Order History Screen.

Troubleshooting

If you encounter issues during the setup, please contact our support team via chat or email.

📝 Always save and publish your work in the dashboard before checking the mobile app.