--- title: Customer Onboarding (Version 2.0) description: Learn how Customer Onboarding v2.0 works in Reactiv, including setup steps, screens, and best practices to guide new users. --- [Skip to content](https://info.reactiv.ai/reactiv-help-center/customer-onboarding-version-2.0-reactiv-support-center#main-content) ![logo-mono-light](https://info.reactiv.ai/hubfs/logo-mono-light.svg) Open main navigation Close main navigation - [Contact us](https://info.reactiv.ai/reactiv-help-center/how-do-i-contact-customer-support-reactiv-support-center) [Contact us](https://info.reactiv.ai/reactiv-help-center/how-do-i-contact-customer-support-reactiv-support-center?hsLang=en-ca) Answers, documented. - There are no suggestions because the search field is empty. 1. [Reactiv Help Center](https://info.reactiv.ai/reactiv-help-center?hsLang=en-ca) 2. [Building Your App](https://info.reactiv.ai/reactiv-help-center/building-your-app?hsLang=en-ca) 3. [Other Screens](https://info.reactiv.ai/reactiv-help-center/building-your-app?hsLang=en-ca#other-screens) February 18, 2026 # Customer Onboarding (Version 2.0) ## Guide first-time app users with a customizable onboarding flow that boosts engagement using welcome screens, permissions prompts, and sign-up options. ![](https://info.reactiv.ai/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot_2025-10-07_at_12.09.53%E2%80%AFPM-1759857005-Feb-13-2026-07-13-34-1611-PM.png?width=40&height=40&name=Screenshot_2025-10-07_at_12.09.53%E2%80%AFPM-1759857005-Feb-13-2026-07-13-34-1611-PM.png) Written by Reactiv App ### Overview The **Customer Onboarding** feature introduces a modern, branded welcome experience for new app users. It includes: - **Age Verification Screen** - **Welcome Screen** - **Push Notification Opt-in** - **Location Services Opt-in** - **App Tracking Transparency (optional)** - **Sign Up / Sign In** - **Location Services (new)** This updated version (2.0) includes sleek new designs, support for custom media, and the new **Location Services screen**. *⚠️ Once you upgrade to **Version 2.0**, you cannot return to 1.0, which will be sunset in the future.* --- ### Enabling Customer Onboarding 1. In the Reactiv Dashboard, go to **App Studio \> Customer Onboarding** from the screen drop-down. 2. Toggle **Enable customer onboarding**. 3. Select **Version 2.0**. 4. Click **Save**. [![](https://info.reactiv.ai/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot+2025-09-30+at+11_32_01%E2%80%AFAM-1.png?width=500&height=987&name=Screenshot+2025-09-30+at+11_32_01%E2%80%AFAM-1.png)](https://downloads.intercomcdn.com/i/o/zgqq9fe6/1757664380/8845cf86cf56c01546efea5071dc/Screenshot+2025-09-30+at+11_32_01%E2%80%AFAM.png?expires=1771011900&signature=9064c8ae6143446ce23e355de0da9418e7940c0303569082c73757031041ad7e&req=dSciEc94mYJXWfMW1HO4zbOXrmEM2fZ0SAzOV1eUGz9zbIgNSZttfc78809A%0A4QrxIXu7VibC6zOLYIE%3D%0A) Once enabled, you can edit each onboarding screen individually. --- ### Screen-by-Screen Setup ### Age Verification Screen *If this screen is enabled, it automatically becomes the first screen in your onboarding flow, appearing before all other screens.* --- ### **How to Enable the Age Verification Screen** 1. In your Shopify admin, open the **Reactiv Mobile** sales channel. 2. Click the **Reactiv logo** in the App Studio to access your app settings. 3. Go to **Customer Onboarding** in the left-hand menu. 4. Scroll to the **Onboarding Screens** section. 5. Toggle **Age Verification** on to activate the screen. To preview it, select **Age Verification** from the **Preview Screen** dropdown. --- ### **Customization Options** The Age Verification screen uses the same design components as your other onboarding screens, keeping the overall experience consistent with your branding. You can edit: [![](https://info.reactiv.ai/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot+2025-12-05+at+12_03_02%E2%80%AFPM.png?width=400&height=782&name=Screenshot+2025-12-05+at+12_03_02%E2%80%AFPM.png)](https://downloads.intercomcdn.com/i/o/zgqq9fe6/1867747759/213657d11553788cb526594299d6/Screenshot+2025-12-05+at+12_03_02%E2%80%AFPM.png?expires=1771011900&signature=61fb3b6b19ed08e6f32ad2115f4e06932766fbcb772c9af9ef2a19b45c699be7&req=dSghEc56moZaUPMW1HO4zfUHbdoOx5X53%2FpwQL%2Bhfg5GRLNtOObg%2F8oRYFqr%0AdM605NU7XVA%2BF20uRXw%3D%0A) - **Title** Customize the headline that appears at the top of the screen. - **Legal Text** Add up to **250 characters** of legally required wording. Rich text formatting is supported so you can style the message to fit your brand. - **Minimum Age Requirement** Set the minimum age a shopper must meet to enter the app (e.g., **21**). - **Button Label** Set the call-to-action button text, such as *“Enter”* or *“Continue”*. - **Footer Text** Include any additional legal statements or disclaimers required by your region. Your changes will appear in real time in the preview panel. [![](https://info.reactiv.ai/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot+2025-12-05+at+12_04_59%E2%80%AFPM.png?width=400&height=872&name=Screenshot+2025-12-05+at+12_04_59%E2%80%AFPM.png)](https://downloads.intercomcdn.com/i/o/zgqq9fe6/1867746164/60ba5fce2bcca2a4176c2e2f9acb/Screenshot+2025-12-05+at+12_04_59%E2%80%AFPM.png?expires=1771011900&signature=84fdfcfef1f8f652747941c89a8b95c6bd0dcfb334926827362e30ead893ec76&req=dSghEc56m4BZXfMW1HO4zZ1EHOJjeAhVLet7ZC%2FW2k%2BMsMtiJxMBCAxUWA%2Bg%0ARIUOVBj0j3xkm9ml8jE%3D%0A) --- ### Welcome Screen - First screen shoppers see. - **Logo**: Toggle to show your logo across all onboarding screens. - **Background options**: - No background (minimal). - Splash image (from App Settings). - Custom image or GIF (upload file or paste media URL). - **Theme:** Choosing a theme in this screen only changes the colour of the Call to Action button, and the text within it, background text and image are unaffected: - **Light theme:** white call to action button, with black text. - **Dark theme:** black call to action button, with white text (pictured below). 📝 *Note: icons are not currently supported in the Customer onboarding flow.* [![](https://info.reactiv.ai/hubfs/Knowledge%20Base%20Import/Screenshot+2025-10-02+at+5_30_03%E2%80%AFPM-1.png)](https://downloads.intercomcdn.com/i/o/zgqq9fe6/1757674013/70ee0249bd620636b7866e014d49/Screenshot+2025-10-02+at+5_30_03%E2%80%AFPM.png?expires=1771011900&signature=7045c10c43ff4cda504ca88059d786e0edd4b0c6a358df4813699c993064a824&req=dSciEc95mYFeWvMW1HO4zbj%2FjKCXEqtGRnRrkXDMnV%2BoXXzXDYnWjUjaDFkC%0AF%2B%2FqUL9hl%2BLylj%2BjK4c%3D%0A) --- ### Push Notification Opt-in - Uses device’s native notification prompt. - **Logo and background settings** carry forward. - **Text fields**: - Title (20 characters). - Description (50 characters). - Button label (20 characters). - **Theme:** Theme changes only affect the Sheet and Call to Action containers. Choosing a theme changes a sheet colour, button colour, and text colour in those containers for accessibility and visibility. - **Light theme:** white sheet, black text within the sheet, black button with white text. - **Dark theme:** black sheet, white text within the sheet, white button with black text. --- ### Location Services Opt-in (New) - Uses device’s native location prompt. - **Logo and background settings** carry forward. - **Text fields**: - Title (20 characters). - Description (50 characters). - Button label (20 characters). - **Theme:** Theme changes only affect the Sheet and Call to Action containers. Choosing a theme changes a sheet colour, button colour, and text colour in those containers for accessibility and visibility. - **Light theme:** white sheet, black text within the sheet, black button with white text (pictured below). - **Dark theme:** black sheet, white text within the sheet, white button with black text. [![](https://info.reactiv.ai/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot+2025-10-31+at+10_58_57%E2%80%AFAM-1.png?width=400&height=843&name=Screenshot+2025-10-31+at+10_58_57%E2%80%AFAM-1.png)](https://downloads.intercomcdn.com/i/o/zgqq9fe6/1806852176/dc9016f3ed5771aba0adc54a5e1c/Screenshot+2025-10-31+at+10_58_57%E2%80%AFAM.png?expires=1771011900&signature=96fc9be338efd8487e39f9ecca7d045b1f72b8d99290b5b0b524e30605c85d1a&req=dSgnEMF7n4BYX%2FMW1HO4zdV3xR%2F4txVLcinCm6q7jA0vRjtsGAxJRaXnANMF%0Ac6wkhijCI5qmrxfsMv8%3D%0A) --- ### App Tracking Transparency (Optional) - Uses device’s native tracking permission prompt. - Can be toggled on or off in onboarding flow. - **Logo and background settings** carry forward. - **Text fields**: - Title (20 characters). - Description (50 characters). - Button label (20 characters). - **Theme:** Theme changes only affect the Sheet and Call to Action containers. Choosing a theme changes a sheet colour, button colour, and text colour in those containers for accessibility and visibility. - **Light theme:** white sheet, black text within the sheet, black button with white text. - **Dark theme:** black sheet, white text within the sheet, white button with black text (pictured below). [![](https://info.reactiv.ai/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot+2025-10-31+at+11_04_54%E2%80%AFAM-1.png?width=400&height=870&name=Screenshot+2025-10-31+at+11_04_54%E2%80%AFAM-1.png)](https://downloads.intercomcdn.com/i/o/zgqq9fe6/1806855108/45de181f1797357d81e1b87f58b2/Screenshot+2025-10-31+at+11_04_54%E2%80%AFAM.png?expires=1771011900&signature=c32aa0d1e7da1bea6b8ff0725b4dcbb4e0511c423cc6bea192a2b4ce35a51a5f&req=dSgnEMF7mIBfUfMW1HO4zXbfxXYaPma1kzOF1wyEMvpQW2z1msZJMUdA%2Bkyl%0AlHfBTyHI1M8PpZfGRao%3D%0A) --- ### Sign Up / Sign In Screen - Allows shoppers to create or access accounts. - **Logo and background settings** carry forward. - **Text fields**: - Title (20 characters). - Description (50 characters). - Button label (20 characters). What shoppers see depends on your Shopify account setup: - **Legacy Customer Accounts**: - Name, phone, email, password, and email marketing opt-in. [![](https://info.reactiv.ai/hubfs/Knowledge%20Base%20Import/Screenshot+2025-10-02+at+5_30_53%E2%80%AFPM-1.png)](https://downloads.intercomcdn.com/i/o/zgqq9fe6/1757675178/93080f87d0b84ab5894f4a40c0f9/Screenshot+2025-10-02+at+5_30_53%E2%80%AFPM.png?expires=1771011900&signature=126dc96ed8c7c932492092123a738c20b8ba11c629cfea7bad0ae9116903bbc3&req=dSciEc95mIBYUfMW1HO4zUSXJmAPQDVk6lJChPoEHDSU%2BZUnkg3t%2FO09ztWj%0Af2dnBxxZAJm53FbrVwk%3D%0A) - **New Shopify Customer Accounts**: - Password-less flow (Sign in with Shop is supported). - Shoppers can still edit name, email, and address in the app’s Account section. - For migration help, see [Migrating to Customer Accounts](https://info.reactiv.ai/reactiv-help-center/migrating-to-customer-accounts-in-your-shopify-store-reactiv-support-center?hsLang=en-ca). --- ### Best Practices - Save changes after editing each screen to avoid losing progress. - Use concise, engaging text (titles: 20 chars, descriptions: 50 chars, button labels: 20 chars). - Choose visuals (backgrounds, logos, themes) that reinforce your brand identity (We support PNG, JPG, JPEG, and GIF). --- ### Need Help? 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