How Does a Customer Delete Their Account?
Steps for a customer to delete their account & how to authorize this action as a merchant.
If a customer wishes to delete their account, they can submit a deletion request to the administrator of your Shopify Store. Important considerations need to be taken in consideration when approving a customer account deletion.
When a customer submits a data erasure request but has placed an order within the last 180 days, the request will remain pending for 180 days from their most recent order. This delay allows time to process any potential chargebacks.
During this period, you'll see a notification showing the exact date when the customer’s personal data will be erased. Shopify will automatically complete the erasure on that date, no further action is needed.
If you need to bypass this waiting period and erase the data sooner, contact Shopify Support for assistance. Once all orders for the client are processed and the request is approved, the account and any associated data will be permanently deleted.
Steps to Delete Account
Navigate to the Account screen, then click on Delete Account at the bottom of the screen.
What's Next?
Once a customer has requested to Delete their Account, an automatic email will be sent to the Shopify Store email. The Subject Line will be; Store Name: Customer Deletion Request and it will look like the below;
Authorizing the Deletion
Navigate to Shopify > Reactiv - Mobile App Builder > Manage
From this screen, you will see all account deletion requests. To authorize the request, click on the green Approve button to the right of the request.
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