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Setting Up a JudgeMe Integration

Enrich your mobile app with product reviews powered by JudgeMe

This guide will help you integrate JudgeMe for reviews with your Reactiv Mobile App. JudgeMe is a powerful tool for collecting and showcasing customer reviews to enhance user trust and engagement within your app.

Prerequisites

Before setting up the JudgeMe integration, ensure the following:

  • You are on Judge.me's paid Awesome plan. The free plan does not support the features required for this integration.

  • You have access to your Judge.me Store Domain, Public Key, and Private Key.

  • Your Reactiv Mobile App is already set up and functioning.

  • You have Platform-Independent Widgets enabled in Judge.me. 
  • You have Storefront API Access enabled for both Product Rating and Product Rating Count.

Step 1: Access the Integrations Page

  1. Log in to your Shopify admin dashboard.

  2. In the left-hand menu, locate Reactiv - Mobile App Builder under the "Sales channels" section.

  3. Click on Reactiv - Mobile App Builder to open the Reactiv dashboard.

  4. Select Integrations from the sidebar.

Step 2: Locate JudgeMe

  1. On the Integrations page, use the search bar or scroll to find JudgeMe under the "Review" category.

  2. Click the Connect button next to JudgeMe to access the integration settings.

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Step 3: Connect JudgeMe to Your Mobile App

  1. In the JudgeMe integration popup, you will see fields for the Store Domain, Public Key, and Private Key.

  2. Obtain the necessary details for these fields (steps in the section below).

  3. Paste the details into their respective fields in the Reactiv integration popup.

 

Where to find your Store Domain in JudgeMe

Step 1: Log in to Judge.me Admin

  1. Go to the Judge.me Admin page and sign in using your store credentials (you may log in through Shopify, BigCommerce, or other platforms integrated with Judge.me).

Step 2: Access Judge.me Settings

  1. Once logged in, navigate to the Settings section on the dashboard sidebar.

Step 3: Locate Your Store Domain

  1. In the Settings menu, look for General Settings or Integrations (depending on your platform).

  2. Under the General Settings, your Store Domain will typically be listed as part of your store's information (e.g., mystore.myshopify.com if you're using Shopify).

Step 4: Copy the Store Domain

  1. Your Store Domain is the unique web address associated with your store, often in the format yourstorename.myshopify.com for Shopify or a similar structure for other eCommerce platforms.

  2. Copy this Store Domain if needed for any integration or external system setup.

     

Where to find your Public Key in JudgeMe

Step 1: Log in to Judge.me Admin

  1. Go to the Judge.me Admin page and sign in using your store credentials (you may log in via Shopify, BigCommerce, or other eCommerce platforms integrated with Judge.me).

Step 2: Navigate to Judge.me Settings

  1. Look for the Settings section in the left-hand menu, then find the Integrations or API tab.

Step 3: Find and Copy the Public Key

  1. Your Public API Key will be listed in the Integrations or API tab. Copy it for use in the Reactiv integration popup.

Where to find your Private Key in JudgeMe

Step 1: Log in to Judge.me Admin

  1. Go to the Judge.me Admin page and sign in using your store credentials (you may log in via Shopify, BigCommerce, or other eCommerce platforms integrated with Judge.me).

Step 2: Navigate to Judge.me Settings

  1. Look for the Settings section in the left-hand menu, then find the Integrations or API tab.

Step 3: Access API Keys

  1. Your Private API Key will be listed alongside your Public Key. Copy it securely — the Private Key should not be shared publicly, as it is a sensitive credential for accessing Judge.me's API.


Step 4: Save the Integration

  1. After entering your details, click the Connect/Update button to save the integration.

  2. Once saved, JudgeMe will be connected to Reactiv.

Step 5: Enable Platform-Independent Widgets

To allow Reactiv to read your reviews, you need to enable platform-independent widget support in Judge.me:

  1. In your Shopify Admin, open Judge.me Reviews.
  2. Go to General Settings > Advanced.
  3. Find Platform-Independent Review Widget and make sure it is Enabled.

Step 6: Enable Storefront API Access

To display product ratings in your mobile app, Storefront API access must be enabled for the Judge.me metafields in Shopify:

  1. In your Shopify Admin, go to Settings.
  2. Under Metafields and Metaobjects, navigate to Products.
  3. Find the Product Rating metafield and enable Storefront API Access.
  4. Find the Product Rating Count metafield and enable Storefront API Access.

Step 6: Verify the Integration

  1. Return to the Studio and Preview your mobile app to confirm that the reviews are displaying as expected.

  2. If any issues arise, recheck the JudgeMe settings make sure to Save the settings correctly.

Limitations

  • Plan Requirement: This integration requires the Judge.me Awesome plan. It is not available on the free plan.

  • Media Support: The current integration supports text-based reviews only. Images and videos are not supported within the Reactiv Mobile App.

  • Customization: Review display options may be limited to the default settings provided by the JudgeMe integration.

Troubleshooting

  • Invalid Public or Private Key: Ensure that you have correctly copied the Public Key and Private Key from your Judge.me account.

  • Reviews Not Displaying: Confirm that you are on the Awesome plan, that Platform-Independent Widgets are enabled (Step 5), and that Storefront API Access is enabled for Product Rating and Product Rating Count (Step 6).

For more detailed information on managing and customizing your reviews, please refer to your account manager at JudgeMe.