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Setting Up Rivo Integration

Offer loyalty & rewards powered by Rivo in your Reactiv mobile app

Written by Reactiv App

Introduction

Enhance your Reactiv mobile app by integrating Rivo, a powerful loyalty and rewards platform. This guide will walk you through the setup process to offer your customers loyalty points, rewards, and more within your app.

Prerequisites

1. Reactiv Account: Ensure you have an active Reactiv account.

2. Rivo Account: Set up a Rivo account and configure your loyalty program. 

Step-by-Step Setup

Access the Integration Settings

  1. Log in to your Reactiv dashboard.

  2. Navigate to the Integrations page.

Enable Rivo Integration

  1. In the Integrations page, find Rivo under Loyalty section.

  2. Click on the Connect button to start the setup.

Enter Rivo API Credentials

  1. After enabling the integration, you will be prompted to enter your Rivo API credentials.

  2. API Key: Obtain this from your Rivo Dashboard by following the steps below.

  3. Enter these credentials in the provided fields and click Connect.


 

Instructions on getting your API Key from Rivo can be found here.

Once your API credentials have been successfully validated, you can configure how loyalty information appears in your app. Before that, you’ll need to set Rivo as your loyalty provider in App Settings.

Start by going to App Studio.

  1. Click the App Settings icon located next to your brand logo.
  2. In the Integrations tab, select Rivo as your Loyalty Provider.

 

Once this is set, you can move on to configuring your Account screen.

  1. Navigate to App Studio > Account Page > Settings.
  2. Enable the Loyalty Points and Tier section within the Account Overview settings.

After completing these steps, loyalty information will be ready to display in your app.

Save and Preview your changes

  1. Click on the Preview button in the header of the dashboard.

  2. Follow the steps to preview your app in a real mobile app.

Test Your Integration

- Before publishing your app update, thoroughly test the Rivo integration in the preview app.

- Ensure that points are being accrued and displayed correctly, rewards are redeemable.

Troubleshooting

If you encounter issues during the setup or operation of the Rivo integration, here are a few steps you can take:

  1. Recheck API Credentials: Ensure that your API Key is correct.

  2. Contact Support: While the integration is experimental, you can reach out to Reactiv support for assistance. Provide detailed information about the issue for a faster resolution.

For any additional questions or support, feel free to contact our support team via chat or email.